Certified Ophthalmic Assistant Practice Exam

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Study for the Certified Ophthalmic Assistant Exam. Prep with flashcards, multiple choice questions, and detailed explanations. Ace your exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

If a patient must be kept waiting, what should you inform them about?

The available discounts on services
The clinic's operating hours
The emergency exit locations
How long the wait may be and the schedule uncertainties due to emergencies

The correct answer is: How long the wait may be and the schedule uncertainties due to emergencies

When a patient must be kept waiting, it is essential to inform them about how long the wait may be and the schedule uncertainties due to emergencies. This helps manage the patient's expectations, ensuring they are aware of potential delays and can plan accordingly. Providing transparency about the wait time and possible schedule disruptions due to emergencies demonstrates respect for the patient's time and helps maintain open communication. This information can also help alleviate any frustration or anxiety the patient may experience while waiting. Options A, B, and C are not relevant in this scenario as they do not address the immediate concern of keeping the patient informed about the wait time and schedule uncertainties.